> For the complete documentation index, see [llms.txt](https://keyfortress.gitbook.io/es-apigateway-aes256-gcm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://keyfortress.gitbook.io/es-apigateway-aes256-gcm/canales-de-soporte-tecnico.md).

# Canales de Soporte Técnico

**Asistencia Técnica Gratuita**

* [Comunidad Talks - Foros de Discusión](https://talks.keyfortress.com/category/22/espa%C3%B1ol)

**Asistencia Técnica Premium (Incluída en su licencia)**

* Teléfonos en Colombia, Perú, México, Brasil y USA.
  * **Brasil:** +55 (11) 27709930
  * **Colombia:** +57 (601) 5804470
  * **México:** +52 (55) 71002770
  * **Perú:** +51(01) 5104040
* [Agendamiento para orientación personalizada](https://appt.link/keyfortress/workstation-tour/).
* [Helpdesk & E-mail - Solicitudes de Soporte por Tickets](https://keyfortress.atlassian.net/servicedesk/customer/portal/3).

**Horarios de atención (GMT-5)**

![](https://keyfortress.gitbook.io/es-workstation/~gitbook/image?url=https%3A%2F%2F2709585752-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fwd1yHZEPp0KpcHKjRU9M%252Fuploads%252F0OFVKjWyctXz4rXUKPYv%252Fimagen.png%3Falt%3Dmedia%26token%3Db65c4f79-5a7b-4c3c-b173-758fb935a7d6\&width=768\&dpr=4\&quality=100\&sign=71d3fa0e\&sv=2)

**Service Level Agreement (SLA)**

![](https://keyfortress.gitbook.io/es-workstation/~gitbook/image?url=https%3A%2F%2F2709585752-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fwd1yHZEPp0KpcHKjRU9M%252Fuploads%252FQAHbLNcEiV7RQUpwTVyL%252Fimagen.png%3Falt%3Dmedia%26token%3D7e0e4657-2c66-40ae-892f-0916edeea555\&width=768\&dpr=4\&quality=100\&sign=e9b0443e\&sv=2)